At Edge To Edge, we don’t just install advanced technology ecosystems—we guarantee their long-term operational reliability. Our structured Service Level Agreements (SLAs) provide predictable monthly costs, minimize system downtime, and ensure your enterprise-grade infrastructure remains in peak condition around the clock.
Choose the level of coverage that perfectly aligns with your risk management framework and operational budget:
Simply choose the SLA plan that fits you best
Choose the level of coverage that perfectly aligns with your risk management framework and operational budget.
Silver Contract
Best for essential maintenance and consistent system support.
Corrective Maintenance
Standard troubleshooting and repairs during normal working hours (08:00 – 16:30).
Quarterly Inspections
Physical preventative inspections every 3 months to prevent hardware breakdowns.
Complimentary Upgrades
Ongoing expert technical advice and firmware/software upgrades included at no extra cost.
Standard Equipment Coverage
Basic replacement terms for hardware components.
After-Hours Calls
Available but subject to standard chargeable emergency service rates.
An essential maintenance tier designed to ensure your technology systems are consistently supported, physically inspected, and operating efficiently.
Efficient Operating Condition: We proactively maintain your infrastructure to ensure continuous, reliable performance.
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Corrective Maintenance: Standard troubleshooting and system repairs are provided during normal working hours, from 08:00 to 16:30.
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Quarterly Preventative Inspections: Our technical experts conduct comprehensive physical inspections every three months to identify early signs of deterioration or potential hardware breakdown, instantly restoring your equipment to a satisfying operational state.
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Complimentary Upgrades: Receive ongoing expert technical advice and firmware/software upgrades at no additional cost.
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After-Hours Calls: Please note that any emergency service calls requested outside of normal working hours will be chargeable.
Gold Contract
An enhanced, high-value tier engineered for businesses seeking long-term hardware protection against environmental disruptions, load shedding surges, and unpredictable damage.
All Silver Tier Benefits Included: Covers standard corrective maintenance (08:00 - 16:30), quarterly preventative inspections every three months, expert advice, and complimentary software upgrades.
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Zero-Cost Equipment Replacement: We will replace any damaged or faulty equipment at no additional charge, even when the breakdown is directly caused by lightning, power surges, water damage, or any Act of God.
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60-Month Contract Stability: This agreement features a 60-month validity period. It can be cancelled by providing 90 calendar days’ written notice prior to the annual anniversary date.
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Continuous Coverage: If no notice is given, the contract automatically runs indefinitely until either party provides 90 calendar days' notice in writing, ensuring your protection never lapses.
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After-Hours Calls: Service calls made outside of standard operational working hours remain chargeable.
Platinum Contract
Our ultimate, enterprise-grade safety net providing total asset insulation, full financial predictability, and premium insurance protection for your entire technology footprint.
All Gold Tier Benefits Included: Features core corrective maintenance, quarterly preventative care every three months, free software upgrades, and zero-cost hardware replacement for lightning, surge, and water damage.
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Full Comprehensive Insurance: Gain absolute financial immunity. This elite tier includes completely comprehensive insurance coverage across your entire system, mitigating asset risk and protecting your bottom line from unexpected loss.
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60-Month Operational Runway: Valid for 60 months with a 90-calendar-day written notice requirement prior to the annual anniversary. If no notice is submitted, it securely runs indefinitely until a 90-day written notice is initiated by either party.
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After-Hours Calls: Standard service calls placed outside of regular working hours remain chargeable.
Interested?
Don't wait for a critical system failure to disrupt your operations. Protect your investment, secure your uptime, and insulate your budget with an Edge To Edge SLA today.
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